Pantheone Audio Terms and Conditions: Guidelines for Our Products and Services

Terms
Of use

amendment of terms

We reserve the right to change, modify, add, or remove portions of these terms of use at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will make every effort to notify you of any significant or substantive changes.

website content

While Pantheone endeavors to take reasonable care in preparing and maintaining the information on this website, we do not warrant the accuracy, reliability, adequacy, or completeness of any of the website content. You acknowledge and accept that the website's content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up-to-date or accurate at the time you view it.

It is your responsibility to inquire directly with us to ensure the accuracy and currency of the material or information you seek to rely on. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), Pantheone disclaims all liability for loss arising directly or indirectly from your use of or reliance on the website and the website content.

Pantheone does not guarantee that access to the Pantheone website will be uninterrupted or that the website will be free from viruses or anything else that may damage any computer that accesses the Pantheone website or any data on such a computer.

jurisdiction

These terms of use are governed in accordance with the laws of New South Wales, Australia. If there is a dispute between you and Pantheone arising from these terms of use, then you agree to submit to the jurisdiction of the courts of New South Wales, Australia.

links to other websites

Pantheone may from time to time provide on its website links to other websites, advertisements, and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, approval, or an arrangement between Pantheone and the owners of those websites. Pantheone takes no responsibility for any of the content found on the linked websites.

Pantheone’s website may contain information or advertisements provided by third parties, for which Pantheone accepts no responsibility and does Pantheone provide any warranty for any aspect of those websites or third-party content.

your privacy

At Pantheone we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Pantheone respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate privacy policy carefully.

You may change your details at any time by advising us in writing via email. All the information we receive from our customers is protected by our secure servers. Pantheone’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Pantheone collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

limitation of liability

To the maximum extent permitted by law, Pantheone excludes all liability for any loss or damage (including special, indirect, or consequential loss and including loss of business profits) arising in connection with the website content and the use of the Pantheone website, except to the extent that the loss or damage is caused by Pantheone’s fraud or wilful misconduct.

Where the law (including the Competition and Consumer Act 2010 (Cth)) implies a warranty or guarantee into these terms of use that cannot be lawfully excluded, Pantheone's liability for any breach of a warranty or guarantee is limited, at its discretion, to the following:

(a) in the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods: payment of the costs of replacing or acquiring equivalent goods; or payment of the costs of having the goods repaired; and (b) in the case of services, to either re-supply the services to you again or to pay the cost of having the services supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.

repairs and servicing

To find out how to return a product for repair, please contact our service team using the details above. Pantheone will assess and repair products within a reasonable time. This time frame will be communicated via the service team when your goods are assessed, but it may vary due to part availability or fault diagnosis.

Pantheone will estimate any additional fees (labor, freight, and assessment) for repairs that are not covered by the ACL or the manufacturer's warranty. Where a fault is not found, subject to the ACL, you may also incur a service fee.

limited warranty

Pantheone Audio warrants to the original retail purchaser for 24 months from the date of purchase that this product is free of defective materials and workmanship if used and maintained properly. If this product proves defective in either material or workmanship, Pantheone, at its option, will (a) repair the product or (b) replace the product at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, Pantheone at its sole option, may replace the unit with a current model of equal or greater value.

In some cases, modification to the mounting surface may be required where a new model is substituted. Pantheone assumes no responsibility or liability for such modifications. To obtain a repair or replacement under the terms of this warranty, please return to the dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement. You will be required to submit a copy of the original receipt. Return shipping for exchanges and repairs is the sole responsibility of the original retail purchaser.

The benefits conferred by this warranty are in addition to and do not restrict, limit, or modify any other conditions, warranties, guarantees, rights, or remedies expressed or implied by the Australian Competition and Consumer Act 2010.

• This limited warranty does not cover failure of the product resulting from improper installation, misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration.
• This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other components or premises that may result for any reason from the failure of the product.
• This limited warranty is null and void for products not used in accordance with KGI’s instructions.
• This limited warranty is null and void for products with altered or missing serial numbers and for products not purchased from an authorized dealer.
• This limited warranty terminates if you sell or otherwise transfer this product to another party.

list of trademarks and attributions used on pantheone website

Amazon, Alexa, Amazon Music, Kindle, Fire, and all related logos are trademarks of Amazon, Inc. or its affiliates. Android, Google, Google Assistant, Google Play, and the Google Play logo are trademarks of Google Inc. Airplay, Apple, the Apple logo, iPad, iPhone, iPod, iPod Classic, iPod Nano, iPod Shuffle, iPod Touch, iTunes, Lightning, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG. Deezer is a registered trademark of Blogmusik SAS. iHeartRadio is a registered trademark of iHeartMedia, Inc. Spotify is a registered trademark of Spotify AB. The Wi-Fi Alliance® is a trademark that has been registered. The Wi-Fi CERTIFIED TM logo is a certification mark of the Wi-Fi Alliance®.

This website contains material that is owned by or licensed to Pantheone. This material includes, but is not limited to, editorial material, information, photographs, artwork, the design, layout, look, appearance, names, logos, trademarks, and graphics, which are protected by copyright, trademark, and other intellectual property laws.

Without the express permission of Pantheone, you agree not to copy, publish, post, transmit electronically, or otherwise, or distribute any of the documents, data, or materials on the website for the purpose of resale to or use by any third party.

Pantheone expressly reserves all copyright and trademark rights in all documents, information, and materials on our website. Without Pantheone's prior written authorization, you undertake not to copy, publish again, upload, send electronically or otherwise, or distribute any of the texts, data, or materials on the website for the benefit of any person.

Return Policy

At Pantheone, we are dedicated to providing high-quality products and an exceptional listening experience. We kindly ask that you make selections carefully, as refunds are generally not provided for change-of-mind purchases. Returns are accepted under the following conditions, after receiving a confirmation return reply from Pantheone:

Return Eligibility:
‍
Unopened and Unused Products: Returns may be accepted if your item is unopened and unused. Please contact our support team within 7 days of receiving your item to request a return. Customers are responsible for return shipping costs on unopened and unused items.

Faulty or Damaged Items:
‍
If your item arrives faulty or damaged, please contact our support team immediately to initiate a return orexchange. Pantheone will cover the return shipping costs for faulty or damaged items.

All returned products must be in their original, undamaged packaging, including all accessories and documentation. Please note that all returns are at Pantheone's discretion.

Return Process Initiating a Return:

To start a return, please reach out to our customer support team with your order details. Wait for a confirmation return reply from Pantheone before sending the item.

Packaging and Shipping:

Ensure the product is securely packaged, and choose a reliable shipping method with tracking. Pantheone is not responsible for items lost or damaged in transit if the return shipping is customer-initiated.

Inspection and Refund:

Upon receiving and inspecting the returned item, we will process a refund to your original payment method within 10 business days. For assistance, please contact our support team

credits and refunds

If your product fails to satisfy the Consumer Guarantees, you will be entitled to have your product repaired, replaced, or have the purchase price refunded. Unless the ACL requires otherwise, we will determine how the failure is remedied. In the case of a replacement (except a replacement under clause 5), no additional shipping charges will be added to your order, and we’ll help arrange for the original product to be shipped back to us. Where applicable, refunds will be provided via the same form of payment used for your order.

backing up of data

Please ensure, where possible, that all data is backed up on recordable media (flash drives, computer hard drives, camera memory cards, mobile phone contacts). Depending on repair requirements, some data may be lost. Pantheone is not liable for any lost data.

contact

To contact us please see our “Contact Us” page.

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Terms
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