常见问题 | 万神殿音频

常见问题解答

有任何问题我们能帮你吗？

有任何问题我们可以帮助你解决吗？

At a fairly regular interval my Pantheone I notifies me that it is not registered with Amazon.

To stop the speaker asking you to connect to the Amazon service, simply tap the mic mute button on the top of the speaker (it will disable the mic and the light will become red).

About Wi-Fi Connection and Router?

The performance of your Pantheone I connected speakers are dependent on the performance of your wifi network. By its nature, wireless LAN may experience interference depending on environmental conditions. Depending on the wireless router used, some network operations may perform differently.

– A good router is strongly recommended. Music is more demanding than data.
– The distance between router and speakers affect the wifi performance.
– Obstacles like walls / floors affect wifi performance.
– Other wireless devices can affect the wifi performance.

can i play music wirelessly from a turntable or co-player?

Yes you can!
The Pantheone I have AUX inputs to connect other audio gear. A turntable / CD-player can be connected to Pantheone I speaker and then played to other speakers in your system.
Example, connecting a turntable:
1. Connect turntable (AUX) by cable
2. In Pantheone App on Source page, select LINE as a source.
3. Start playing your music on your turntable.

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To play to more speakers wirelessly:
1. The speaker to which you have connected the turntable must be the Master speaker in the group.
2. Drag and drop other speakers onto this speaker to make a group. Sound will play to all speakers in the group.

can i pair different pantheone I bluetooth speakers with each other?

No, you can not pair Pantheone I speakers with Bluetooth to each other.

how do i play content stored on my phone / tablet / computer / in my network?

1. On the Source view page, select My Music.
2. To play content stored on phone / tablet, click the device icon and choose your music to play.

how do i play apple music (airplay) with my connected speakers?

There are a number of music services using AirPlay to play audio.
For example Apple Music:
1. Apple Music, start playing music.
2. Pull up the list over available AirPlay devices on your iOS unit (usually from top or bottom) choose your Pantheone I speaker in the list.

how do i group and ungroup speakers?

To Group:
– In My Speakers view, push on the speaker/device box until it is movable.
– Drag and drop onto the speaker you want to group it with.
– The speaker onto which you drop a unit will become a master speaker, the others slaves.
You can have up to 8 speakers in a group.

To Ungroup:
– Push on a speaker / device which is a slave unit in a group.
– Drag it below the dotted line in the list of speaker / devices.
– Done. The speaker is now a single master unit.

how do i adjust sleep timer?

To adjust the Sleep Timer, click the settings icon on speaker in My Speakers view. Then click ”Sleep Timer” to adjust the time until your speaker will stop playing.

How do i check the wi-fi connection strength for a speaker?

To check the wifi strength, click the settings icon on speaker in My Speakers view, then on WiFI strength in the menu. If the wifi strength is below 15-20%, place the speaker closer to your router.

how do i perform a factory reset of a speaker?

To perform a factory reset, click the icons on speaker for 10sec in My Speakers view.
Then click Info -» Restore to factory settings. Your speaker will now reset.
You will need to perform a new wifi set-up to install the speaker in your home network again.

how do i connect my smart phone or tablet to the speaker?

Bluetooth connection:
1. Turn on your speaker.
2. Press M button on the speaker, when the M button become blue hold the Sync button for 5sec and pair your device.
3. Open up your Bluetooth settings on your device.
4. After approx. 20sec, your speaker name will appear in Bluetooth list.
5. Press the speaker name.6. Done! Start playing your music.

how can i stream music to my pantheone speakers?

To stream music to your Pantheone speakers, you can utilize the Pantheone audio app or use Airplay.

for other questions:

If you have any further questions, please feel free to email us.

How many speaker can i have in a multi-room setup?

You can have up to 32 speakers / devices in a single network. Note that performance may be affected by the more speakers you add.

how many speakers can i have in a group and play to?

Our recommendation is that you have maximum of 8 speakers in a group.

how to perform setup the first time?

Always perform setup with speaker close to your router! You can later place the speaker where you want it, and check its wifi connection strength to the router in the app.

1. Download Pantheone App from the App Store or Google Play.
2. Connect the speaker to a power outlet. Turn the speaker to ON.
3. Follow the instructions in the app.

how do i play spotify with my connected speakers?

You need to have a Spotify Premium account to use Spotify Connect.
1. Open Spotify, start playing content.
2. Choose your Pantheone I speaker in Spotify among Available devices (found at bottom of played)
Go to Pantheone app to manage music and speakers.

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About Spotify Connect »
To play Spotify Free with Pantheone I connected audio units, use Bluetooth and re stream audio to play to more speakers in a group.

how do i set left / right on speakers?

In My Speakers view, each speaker/device has a circle with LR letters inside.
Push to toggle between:
L= Left
R=Right
LR= Stereo (Left + Right)

how to add more connected speakers / units to my network?

1. In the app, in My Speakers list view, push the speaker icon with a + in the upper right corner.
2. Follow instructions in the app.Always perform setup with speaker close to your router!
You can later place it where you want, and check its wifi connection strength to the router in the app.

how does volume control work with bluetooth playback?

Your device (smartphone, tablet or computer) has 1 volume control, and your Pantheone I speaker has 1 volume control. Set the volume on the speaker to the max, and then adjust the volume on your device.

I can't send music to my Pantheone I via wifi after 30 minutes of playing through it.

The Pantheone I automatically powers off after 30 min with no activity. To override this, turn your speaker on and hold the Forward (>>) button down until you hear two beeps. This should have the speaker always ready to receive music and it will not be turning off (solid red).

setup; only use network on 2.4GZ band?

The Pantheone I wifi system only uses the 2.4GHz band. Most routers have both 2.4GHz and 5.8GHz bands. Your phone / tablet must be connected to the network using the 2.4GHz band to perform the setup for a speaker. You can only connect the speaker to the same wifi network to which your phone/tablet is connected to. The 2.4GHZ band has a longer range than the 5.8GHz band. This is why our speakers only use the 2.4GHz band.

i get audio drop outs or interference in the playback?

Have you moved the speaker? Try to place it close to the router. As wifi networks can be affected by other networks, your network performance may change if, for example, your neighbors have new routers or other devices which affect your router's performance.

The performance of your Pantheone I wifi / multi-room speaker is dependant on the performance of your wifi network. By its nature, wireless LAN may experience interference depending on environmental conditions. Depending on the wireless router used, some network operations may perform differently.

my speaker is not visible in the list of speakers?

Your speaker might be out of range from your router. Try this:
– First, place the speaker as close as possible to your router.
– Then turn the speaker off, pull out the power cable and wait for 30 seconds.
– Reconnect the speaker to power, and wait until it connects to your network again. A sound is heard when the speakers have connected again to your network.
Go to the app and see if the speaker appears in My Speakers view. If not, close app and restart.

my speaker is not responding, no sound?

Check the wifi strength, click the settings icon on speaker in My Speakers view, then on WiFI strength in menu. Also check the sound by connecting your phone / tablet to the 3.5mm input by cable (connect to phone or other sound source). Change source on the speaker to AUX to test to playing via 3.5mm input.
Also try this:
1. Close and re-open the app.
2. Disconnect speaker from power, wait 30 seconds. Then reconnect to power and let the speaker connect to your network. A sound is heard when the speaker has connected again to your wifi network.

my device doesn't connect to an already paired speaker?

It is possible that your phone or tablet is already paired with something else. Maybe you had your phone paired to a car stereo or a speaker in another room of your house.
Reset the Bluetooth on your phone (or iPad, tablet, etc) in Bluetooth settings.
– Turn Bluetooth OFF and then ON again right from your device (i.e. phone).
– “Forget” your Bluetooth device and redo pairing.
This will reset any existing Bluetooth connections, allowing you to reconnect to your speaker. You may also need to do the pairing process again.

i'm experiencing playback interference?

Minimize interference:
Just like your Wi-Fi, cellphone, and other wireless signals, Bluetooth range and performance can vary depending on a number of factors. All smartphones and tablets aren’t created equal, so be aware that the following can have varying influence on your Bluetooth connection quality.

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Walls:
If your phone is in your pocket and you’re moving between rooms in your home, Bluetooth distance is reduced significantly. Try to keep your device in the same room as your Bluetooth speaker for optimal performance.

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People:
Your body makes a better door than a window. In fact, the human body is one of the worst offenders when it comes to blocking Bluetooth signals (as are all “watery” objects). If you are in between your device and your Bluetooth speaker (like if your phone was in your back pocket), it may affect performance.

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Other wireless signals:
If you have a lot of devices fighting for wireless airspace in your home, they can interfere with each other. If there is no other interference (your device and speaker are in the same room with no obstructions) and you’re still experiencing issues, make sure that any other Bluetooth devices or peripherals you have in close proximity are disabled.

which music file formats is supported?

Pantheone I supports APE, FLAC, WAV, Apple Lossless (ALAC), AAC, AAC-LC, HE- AAC,HE-AAC v2, MP3

what is bluetooth?

Bluetooth is a wireless technology that makes short-range connections between devices at distances up to 10 meters. Obstacles like walls and interference with microwave ovens can shorten range.

what is pantheone audio multiroom?

With Pantheone Audio speakers, you have a variety of streaming and connectivity options. One of these is Pantheone Audio Multiroom, a convenient way to link various Pantheone Audio products together across your home so that you can enjoy a more potent and individualised music listening experience.

要使用多房间，请按照以下步骤操作：

-确保所有扬声器连接到与流媒体设备相同的 Wi-Fi 网络。
-如果您使用的是 Airplay 2，则可以将音乐流式传输到 Airplay 列表中显示的任何 Airplay 2 设备。
-如果你有多个万神殿扬声器，你可以使用万神殿应用程序。按下应用程序中的链接按钮，将更多扬声器连接在一起。

您现在可以使用扬声器播放音乐和其他媒体。

要关闭所有房间的音乐，您可以按照以下步骤操作：

使用 Pantheone 应用程序：
-打开万神殿应用程序。
-点击链接符号。
-取消勾选要移除的扬声器。
-或者，您可以降低要关闭的特定扬声器的音量。

使用 Airplay 2：
-前往 Airplay 2 图标。
-取消勾选要移除的扬声器。

几个万神殿黑曜石扬声器能否在多房间模式下以无线方式连接在一起？还是在其他设备上安装一个 Pantheone 黑曜石扬声器？

是的，你可以使用万神殿应用程序链接多个万神殿扬声器。或者，如果其他扬声器和不同品牌的设备支持 AirPlay 2 或 Amazon MRM，则可以关联它们。

我可以关闭产品吗？

您可以通过按下后面板上的关闭按钮来关闭产品。如果产品未插入电源插座且 60 分钟内没有音乐，它将自行关闭。要将其打开，请按下开/关按钮，等待两分钟，让 Pantheone 黑曜石重启。

如何对扬声器执行出厂重置？

按下 Ask Alexa (O) 按钮 10 秒钟，直到听到提示。然后等到扬声器重启并按照提示进行操作。

如何向我的网络添加更多连接的扬声器或设备？

在 Pantheone 应用程序的 “我的发言者” 列表视图中，按下右上角的链接图标。然后，只需按照应用程序中的说明进行操作即可。务必在扬声器靠近路由器的情况下进行设置！你以后可以把它放在任何你喜欢的地方。

我可以让 Alexa 静音吗？

是的，你可以。按下黑曜石扬声器后面板上的静音按钮。

我无法让 Pantheone Obsidian 连接到我的 Wi-Fi 网络？

当您在WiFi路由器上使用特定的安全协议时，就会出现此问题。要让 Pantheone Obsidian 加入您的网络，您需要使用 WPA 或 WPA 2 协议。要修改您的路由器协议，请联系您的互联网服务提供商。

我的扬声器在发言者列表中不可见？

您的扬声器可能超出路由器的范围。

试试这个：

— 首先，将扬声器放置在尽可能靠近路由器的地方。

— 然后关闭扬声器，拔出电源线，等待 30 秒钟。

— 将扬声器重新连接到电源，然后等待它再次连接到您的网络。进入应用程序，查看扬声器是否出现在 “我的扬声器” 中。如果不是，请强制关闭该应用程序并重新打开它。您的路由器可能需要重新启动。

— 有关说明，请参阅您的路由器手册。

重启路由器后，请前往 Audio Pro 应用程序，查看扬声器是否出现在 “我的扬声器” 视图中。如果没有，请关闭应用程序并重新启动。

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常见问题解答

有任何问题我们 能帮你吗？

有任何问题我们可以帮助你解决吗？

有任何问题我们能帮你吗？